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We do our best to accommodate last minute changes, especially where illness is concerned. However, our cancellation policy is 48 hours notice please. Any less than this will incur a 50% charge of the full appointment. Please bear in mind that a Tuesday or Wednesday appointment would need to be cancelled by 4pm on Saturday, as we are closed Sundays and Mondays. We do try to monitor emails/messages during this time, but it is not always possible.
Any charges incurred due to short notice, will be refunded if we manage to fill the appointment.
Thank you for your understanding and your continued loyalty. We hope we can work together on this and look forward to welcoming you to the salon soon.
We are unable to carry out any colour services on under 16 year olds.
Every colour service requires a skin test 48 hours before your appointment, otherwise the service will not go ahead.